Shipping



Where do you ship?

We ship worldwide.

How much does shipping cost?

AUSTRALIA
Domestic Standard Shipping OVER $50: Free
Domestic Express Shipping OVER $150: Free
Domestic Standard Shipping UNDER $50: $4.95
Domestic Express Shipping UNDER $150: $9.95

REST OF WORLD
Standard Shipping: Free over $200

Express Shipping: $15

Please note: Due to Covid-19 delays, we highly suggest using our express shipping option for international orders as there have been long delays with standard international shipping.

I haven't received my order yet

Due to COVID-19, there may be delays on shipments. For more information regarding delayed shipments, please refer to the Australia Post website for daily updates. For more information, please go to: https://auspost.com.au/about-us/news-media/important-updates/coronavirus 

For international orders, estimated delivery timeframes exclude any time in customs and delays due to reasons outside of our control.

Customs duties / foreign taxes

When orders shipped internationally reach your destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates. We cannot be held responsible for any possible custom duties, foreign taxes or other fees which may be enforced. These will remain the responsibility of the customer.

When will my order be shipped?

If you submit your order before 12pm (AEST), your order will be dispatched the same business working day. All orders will be shipped within 24 hours of submitting your purchase. During busy times and sale periods, this may take longer.

How long does delivery take?

Australia Post Standard: 2-5 business days

Australia Post Express: 1-2 business days

International: please check your country time frame as this has changed due to Covid-19:

https://auspost.com.au/service-updates/international-delivery-updates 

Has my order been shipped yet?

Once we have shipped your order, we will send you a tracking number so that you will be able to track the progress of your order.

How can I track my order?

Enter your tracking number here (http://auspost.com.au/track/track.html )

Protect the displaced

Provide humanitarian relief

Over 1 million Ukrainians have already crossed into neighbouring countries to flee military hostilities.

UNHCR is on the ground, providing immediate humanitarian support such as medicine, water, thermal blankets and cash relief.

They are setting up safe spaces for women and girls within Ukraine, and along the routes taken to enter Poland and other countries.

UNHCR is prepared for this conflict to escalate, provide protection and meet the needs of extraordinary numbers of displaced people during this incredibly difficult time.

Our Impact $ 10 = a thermal blanket (The UN Refugee Agency Australia for UNHCR Partnership)

Restore dignity and hope

Support flood-impacted communities

The floods that hit QLD and NSW have, for thousands of families, destroyed all they own. Over 50,000 people have been impacted.

Thread Together is a first responder to the relief effort and are already supporting those impacted, providing new essential clothing to women, men and children. Temporary clothing hubs are being set up, so people can choose clothing that is most appropriate to them.

Thread Together is working with the fashion industry and charity partners to ensure those affected are given new wardrobes - a first step in providing comfort and dignity during an immensely difficult time.

Our Impact $ 5 = a new wardrobe (Thread Together Partnership)

Urgent food relief

Support flood-impacted communities

Foodbank is providing urgent food relief to communities impacted by the floods in NSW and Queensland.

Foodbank already provides food relief to over 1 million Australians per month, yet now over 2 million Australians are experiencing food insecurity. COVID-19 has created huge demand for food relief that is outstripping supply.

Foodbank is delivering what is needed to communities during these extraordinary times.

Our Impact $ 1 = 2 meals (Food Bank Partnership)