FAQs

Visa, Mastercard, American Express, UnionPay, PayPal, Apple Pay, Google Pay, Shop Pay, Afterpay and Klarna.

Yes. Choose Afterpay or Klarna at checkout to split your order into four interest-free payments. Approval, fees and availability are set by each provider, so check their terms before you pay.

Yes. Sign up to our emails and you'll get 20% off your first order, plus early access to new releases and member-only offers.

Only one discount code can be used per order. 

Yes. Our PRO Program is built for Pilates instructors and gives you exclusive pricing, early access to new releases and a community of over 1,000 instructors across Australia. Apply here.

We'd love to hear from you. Send us a wholesale enquiry and our team will be in touch.

Our team is available Monday to Friday, 9am to 9pm AEST. Email info@allfenix.com and we'll get back to you asap!

We ship worldwide from our warehouse in Mentone, Victoria.

Australia Shipping
Standard Shipping: $11.15 (FREE for orders over $100)
Express Shipping: $14.95 (FREE for orders over $250)

New Zealand Shipping
Standard Shipping: $19.65
Express Shipping: $36.65

Asia Pacific Shipping
Standard Shipping: $26
Express Shipping: $43

US & Canada Shipping
Standard Shipping: $29 (FREE for orders over $150 USD)
Express Shipping: $46

UK & Europe Shipping
Standard Shipping: $34.40
Express Shipping: $51.40

Rest of the World
Standard Shipping: $42.40
Express Shipping: $59.40

Orders placed before 12pm AEST on a business day are dispatched the same day. Everything else ships within 24 hours. During sales and launches it can take a little longer, and we'll let you know if there's a delay.

Within Australia, standard delivery takes 2 to 5 business days and express takes 1 to 2 business days, sent via Australia Post. International orders are sent with DHL eCommerce and arrive within 3 to 14 business days from dispatch, depending on where you are.

nternational orders may attract customs duties, import taxes or clearance fees in your country. These aren't included in your order total and are the responsibility of the customer. Check your local customs rules if you're unsure.

Once your order ships, you'll get an email with your tracking number and a link to follow your parcel. Australian orders can be tracked with Australia Post, and international orders with DHL.

Yes, for Australian orders we can deliver to PO Boxes and Parcel Lockers via Australia Post. Express delivery times may not apply to PO Boxes.

Tracking can pause for a day or two while your parcel moves between facilities, especially around sale periods. If it hasn't moved for 5 business days, contact us and we'll chase it up with the carrier.

If your order hasn't been dispatched yet, we can usually update it. Contact us as soon as possible with your order number. Once your order has shipped, we can't change the address.

Answer copy goes here.

Items must be unworn, unwashed and in their original condition, with all tags attached and in the original packaging. We can't accept pieces with make-up, deodorant or fake tan marks.

Start your return through our returns portal. You'll get a prepaid return label and can choose an instant refund through our partner Refundid. Pop a completed returns form inside your parcel so we can match it to your order.

Australian returns through our portal have a $14.50 return label fee, paid when you create your return. International returns are at the customer's expense.

Print and fill in our returns form, choose Refund or Store Credit, and send your parcel back with your local courier. We recommend a tracked service, as we can't be responsible for parcels lost on the way back to us. 

If you choose an instant refund through Refundid, your money comes back as soon as your return is lodged. Otherwise, we process your refund to your original payment method once your return reaches us and passes our quality check. Your bank may take a few extra business days to show it.

Sale items can be exchanged or returned for store credit, but not refunded. Items bought in our Online Warehouse Sale or Black Friday Sale period are FINAL sale and can't be returned or exchanged unless they arrive faulty.

Full-priced items bought with a discount code are treated as full price, so you can still get a refund, exchange or store credit.

Fill in our returns form with the item you'd like instead, send it back to us, and email info@allfenix.com to let us know it's on the way. Exchanges depend on stock when your return arrives. We can't hold stock, so if your new size or colour has sold out, we'll issue a refund or store credit instead. The fastest way to guarantee your size is to place a new order and return the original.

We can't process exchanges on international orders. Return your item for a refund and place a new order for the size or colour you want.

Yes, just send back the piece you want to return. For bundle items we can offer a size exchange on the same style or store credit for the amount you paid for that piece.

If you'd like a full refund on an order that came with a gift with purchase, the gift needs to come back too, unopened and in its original packaging. If it isn't returned, we'll issue store credit instead.

We're sorry. Email info@allfenix.com with your order number, a short description and photos of the fault, and we'll sort out a replacement or refund. Faulty items are always covered under Australian Consumer Law, including sale and final sale items.

Most of our core styles come in XS to 3XL. Size availability for each colour is shown on the product page.

If you already know your size in another premium activewear brand, use this as your starting point:

ALLFENIX VS LULULEMON:

XS is an AU 6, and a XS/8 in Lululemon

S is an AU 8, and a S/10 in Lululemon

M is an AU 10, and a M/12  in Lululemon

L is an AU 12, and a L/14 in Lululemon

XL is an AU 14, and a XL/16-18 in Lululemon

2XL is an AU 16, and a 1X/20-22 in Lululemon

3XL is an AU 18, and a 2X/24-26 in Lululemon

For leggings and bike shorts, size down if you like a firmer, more sculpted hold, and size up if you prefer a softer, more relaxed feel. For sports bras, go with your larger size if you have a fuller bust or want more coverage.

Check our Size Guide and measure your waist, hips and bust. Each product page also lists the size and height of the models, so you can see how a piece sits on different body types.

Here are the inside leg lengths for each style, so you can compare them to a pair you already own.

7/8 Legging: 66cm inseam.

Full Length Legging: 69.5cm inseam.

Flared Legging: 85.5cm inseam.

As a guide, if you're under 160cm, the 7/8 sits at the ankle and the Full Length gathers slightly at the ankle. The Flared will pool on the floor, so it's best worn with sneakers or a slight heel.

If you're 160 to 170cm, the 7/8 sits just above the ankle and the Full Length sits at the ankle. The Flared covers your heel in sneakers.

If you're over 170cm, the 7/8 sits on the lower calf, the Full Length sits just above the ankle, and the Flared skims the floor.

If you're around 160cm or under, our 7/8 leggings will sit at or just below the ankle, much like a full length on a taller frame. [Confirm with a fit test on a ~160cm wearer.] Our 5" bike shorts also sit mid-thigh rather than higher up.

Our Flared Legging has an 85.5cm inseam and is our longest style, so it will skim the floor on most tall frames. Our Full Length Legging has a 69.5cm inseam and sits just above the ankle if you're over 170cm.

No. Our CloudCore™ leggings have no centre front seam, so the front stays smooth and you won't get any unflattering lines or camel toe, even in deep stretches on the reformer.

CloudCore™ is our softest fabric, with a light-to-medium hold. It feels closer to a second skin than a shapewear legging, while the Powermesh waistband gives you support through your core. If you want a firmer, more sculpted feel for high-intensity classes, look out for our Fenix Sculpt range. 

 It happens. Return your item within 30 days for a different size, as long as it's unworn with tags attached. The fastest way to lock in your new size is to place a new order and return the original, so your size doesn't sell out while your return is on its way. 

Many of our customers keep training in ALLFENIX through pregnancy and after birth. Our high-rise waistbands can be worn over or under the bump. Always follow the advice of your doctor or physio, and reach out to us if you'd like help choosing styles.