SHIPPING & DELIVERY FAQS
We appreciate your support, and we can't wait for you all to receive your Black Friday orders. However, please be aware that due to the high volume of orders during this time, we anticipate a significant increase in order processing and dispatch times.
What to Expect:
- Increased Order Volume: Black Friday is one of our busiest times of the year, and we're working diligently to process and fulfilled orders as quickly as possible.
- Dispatch Time: While our standard dispatch times are typically 1 - 2 Days during Black Friday, orders may experience delays of up to 10 business days.
- Our Commitment: Rest assured, our team is committed to getting your order to you as swiftly as possible without compromising on quality.
We want to keep you informed every step of the way. You'll receive email notifications with tracking information once your order ships, allowing you to monitor its progress.
Thank You for Your Patience:
We kindly ask for your understanding and patience during this busy period. We're dedicated to delivering the best service possible, and your support means the world to us. Our team is working around the clock to ensure a smooth shopping experience for you.
We ship worldwide.
Standard shipping: AU $9.95 (FREE for orders over $100)
Express shipping: AU $9.95 (FREE for orders over $150)
REST OF WORLD
Standard Shipping: $9.95 (FREE for orders over $150)
Express Shipping: $15
AUSTRALIA: Australia Post
REST OF THE WORLD: DHL eCommerce
When orders shipped internationally reach your destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates. We cannot be held responsible for any possible custom duties, foreign taxes or other fees which may be enforced. These will remain the responsibility of the customer.
If you submit your order before 12pm (AEST), your order will be dispatched the same business working day. All orders will be shipped within 24 hours of submitting your purchase. During busy times and sale periods, this may take longer.
Standard shipping : 2-5 business days
Express shipping: 1-2 business days
All Australian orders are sent via Australia Post. *Please note that these are Australia Post’s estimates and delivery times may sometimes vary.
All international orders are sent via DHL E-commerce. Your order will arrive within 3-14 business days from dispatch, times vary based on destination.
Once we have shipped your order, we will send you a tracking number so that you will be able to track the progress of your order.