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Privacy Policy

Our Privacy Policy

Openness and transparency. 

All Fenix Group Pty Ltd is committed to protecting your privacy and respects and upholds your rights under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). We ensure that we will take all necessary and reasonable steps to comply with the APPs and to deal with inquiries or complaints from individuals about its compliance with the APPs. By using this website, you agree to and consent to the collection, use, holding and disclosure of personal information by All Fenix as set out in this policy.

Personal information

Personal information is information or an opinion about an individual whose identity is apparent, or can be reasonably ascertained, from that information or opinion. Personal information we may collect from you includes, without limitation, your name, address, email address, telephone number(s) and date of birth.We will take all reasonable steps in the circumstances to protect all personal information collected from:
(a) misuse, interference and loss; and
(b) from unauthorised access, modification or disclosure.

We will collect personal information only by lawful and fair means and not in an unreasonably intrusive way. If it is reasonable and practical to do so, we will only collect personal information about you directly from you. We will not collect personal information unless the information is reasonably necessary for our functions and activities. We will not collect sensitive information from you. If you use a pseudonym when dealing with us or you do not provide identifiable information we may not be able to provide you with any or all of our services as requested. If you wish to remain anonymous when you use our website do not sign into it or provide any information that might identify you. We require individuals to provide accurate, up-to-date and complete personal information at the time it is collected.

What do we do with your personal information?

In addition to any purpose notified to you at the time of collection we use your personal information for the purposes of:

  • providing our services to you;
  • our internal management needs; 
  • our marketing activities; 
  • responding to any inquiries or comments that you submit to us;
  • any other purpose you have consented to; and
  • any use which is required or authorised by law.

Disclosure of personal information

We may disclose your personal information:

  • to third-parties we ordinarily engage for the above purposes;
  • any person or entity to whom you have consented to us disclosing your personal information to; 
  • any person or entity to whom we are required or authorised to disclose your personal information to in accordance with the law.

Access and Management

You may request access to your personal information in our customer account database, or seek correction of it, by contacting us by email:

If you believe that we hold personal information about you in our customer account database that is not accurate, complete, up-to-date, relevant or information that is misleading then you may request its amendment and we will respond to your request within a reasonable time. We will not charge you for correcting your personal information.

If we no longer need your personal information for any the purposes set out in this policy, or as otherwise required by law, we will take such steps as are reasonable in the circumstances to destroy the information or to de-identify it.

We will take reasonable steps to protect the personal information it holds from misuse, interference and loss and from unauthorised access, modification or At any time you may opt out of receiving direct marketing communications from us. Unless you opt out, your consent to receive direct marketing communications from us and to the handling of your personal information as detailed above, will continue. To opt out email

Contact information

If you require further information regarding this policy or wish to make a complaint about a breach of the APPs by All Fenix, please contact us at

SMS opt-in

By providing your mobile phone number, you agree to receive occasional SMS notifications from All Fenix Group Pty Ltd. These messages may include important updates, promotions, and other relevant information related to our products and services. We value your privacy and assure you that your mobile number will be used solely for the purpose of sending these notifications. We will not share, sell, or disclose your personal information to any third parties without your explicit consent. You have the right to opt-out of receiving SMS notifications at any time by replying 'STOP' to the received message. Standard message and data rates may apply. For more information about how we collect, use, and protect your personal data, please contact us directly.

Our website

When transmitting personal information from your computer to our website, you must keep in mind that the transmission of information over the Internet is not always completely secure or error-free. Other than liability that cannot lawfully be excluded, we will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information. Our website may use "cookies" to help personalise your online experience and save you time. You have the ability to accept or decline cookies. If you choose to decline cookies, you may not be able to fully experience the interactive features of our


We reserve the right to modify this Privacy Policy in whole or in part from time to time without notice and amendments will be effective immediately upon posting of the amended Privacy Policy on our website.