Privacy Policy

Our Privacy Policy

Openness and transparency. 

All Fenix Group Pty Ltd is committed to protecting your privacy and respects and upholds your rights under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). We ensure that we will take all necessary and reasonable steps to comply with the APPs and to deal with inquiries or complaints from individuals about its compliance with the APPs. By using this website, you agree to and consent to the collection, use, holding and disclosure of personal information by All Fenix as set out in this policy.

Personal information

Personal information is information or an opinion about an individual whose identity is apparent, or can be reasonably ascertained, from that information or opinion. Personal information we may collect from you includes, without limitation, your name, address, email address, telephone number(s) and date of birth.We will take all reasonable steps in the circumstances to protect all personal information collected from:
(a) misuse, interference and loss; and
(b) from unauthorised access, modification or disclosure.

We will collect personal information only by lawful and fair means and not in an unreasonably intrusive way. If it is reasonable and practical to do so, we will only collect personal information about you directly from you. We will not collect personal information unless the information is reasonably necessary for our functions and activities. We will not collect sensitive information from you. If you use a pseudonym when dealing with us or you do not provide identifiable information we may not be able to provide you with any or all of our services as requested. If you wish to remain anonymous when you use our website do not sign into it or provide any information that might identify you. We require individuals to provide accurate, up-to-date and complete personal information at the time it is collected.

What do we do with your personal information?

In addition to any purpose notified to you at the time of collection we use your personal information for the purposes of:

  • providing our services to you;
  • our internal management needs; 
  • our marketing activities; 
  • responding to any inquiries or comments that you submit to us;
  • any other purpose you have consented to; and
  • any use which is required or authorised by law.


Disclosure of personal information

We may disclose your personal information:

  • to third-parties we ordinarily engage for the above purposes;
  • any person or entity to whom you have consented to us disclosing your personal information to; 
  • any person or entity to whom we are required or authorised to disclose your personal information to in accordance with the law.


Access and Management

You may request access to your personal information in our customer account database, or seek correction of it, by contacting us by email: info@allfenix.com.

If you believe that we hold personal information about you in our customer account database that is not accurate, complete, up-to-date, relevant or information that is misleading then you may request its amendment and we will respond to your request within a reasonable time. We will not charge you for correcting your personal information.

If we no longer need your personal information for any the purposes set out in this policy, or as otherwise required by law, we will take such steps as are reasonable in the circumstances to destroy the information or to de-identify it.

We will take reasonable steps to protect the personal information it holds from misuse, interference and loss and from unauthorised access, modification or At any time you may opt out of receiving direct marketing communications from us. Unless you opt out, your consent to receive direct marketing communications from us and to the handling of your personal information as detailed above, will continue. To opt out email info@allfenix.com

Contact information

If you require further information regarding this policy or wish to make a complaint about a breach of the APPs by All Fenix, please contact us at info@allfenix.com

SMS opt-in

By providing your mobile phone number, you agree to receive occasional SMS notifications from All Fenix Group Pty Ltd. These messages may include important updates, promotions, and other relevant information related to our products and services. We value your privacy and assure you that your mobile number will be used solely for the purpose of sending these notifications. We will not share, sell, or disclose your personal information to any third parties without your explicit consent. You have the right to opt-out of receiving SMS notifications at any time by replying 'STOP' to the received message. Standard message and data rates may apply. For more information about how we collect, use, and protect your personal data, please contact us directly.


Our website

When transmitting personal information from your computer to our website, you must keep in mind that the transmission of information over the Internet is not always completely secure or error-free. Other than liability that cannot lawfully be excluded, we will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information. Our website may use "cookies" to help personalise your online experience and save you time. You have the ability to accept or decline cookies. If you choose to decline cookies, you may not be able to fully experience the interactive features of our

Miscellaneous

We reserve the right to modify this Privacy Policy in whole or in part from time to time without notice and amendments will be effective immediately upon posting of the amended Privacy Policy on our website.

Warehouse Sale

These Terms and Conditions govern all purchases made during the ALLFENIX Warehouse Sale (the "Sale"). By completing a purchase during the Sale, you agree to be bound by these terms. Please read them carefully before placing your order.

Sale period

The Sale is available for a limited time only. ALLFENIX reserves the right to extend, shorten, or cancel the Sale at its sole discretion without prior notice. Sale pricing applies only to orders placed during the designated Sale window.

Final sale, No refunds or exchanges

ALL ITEMS PURCHASED DURING THE SALE ARE FINAL SALE. By completing your purchase you acknowledge and agree that:

  • No refunds will be issued for change of mind, incorrect selection, or any other reason.
  • Exchanges will no be offered on warehouse sale orders.
  • No store credits will be issued in lieu of a refund or exchange.
  • Sale prices cannot be applied retrospectively to previous orders.
  • Orders are unable to be cancelled, modified, or amended once placed.

We strongly recommend reviewing your cart carefully before completing your purchase.

Faulty or damaged items

Notwithstanding the final sale policy, your rights under the Australian Consumer Law (ACL) are not excluded, restricted, or modified. If an item arrives faulty, damaged, or significantly not as described, you may be entitled to a remedy under the ACL, including a repair, replacement, or refund depending on the nature of the issue.

To report a faulty or damaged item, please contact our customer care team within 7 days of receiving your order at hello@allfenix.com with your order number and clear photos of the fault.

Pricing & discounts

  • All Sale prices are in Australian Dollars (AUD) and are inclusive of GST where applicable.
  • Sale discounts cannot be combined with any other promotional codes, offers, or loyalty rewards unless expressly stated.
  • ALLFENIX reserves the right to correct pricing errors at any time. If an error is identified after your order is placed, we will contact you to offer the option of purchasing at the correct price or receiving a full refund.

Shipping

  • Orders placed during the Sale may experience extended dispatch and delivery times due to increased order volumes. Estimated timeframes will be communicated at checkout.
  • Shipping fees are non-refundable except where required by the ACL.
  • ALLFENIX is not responsible for delays caused by third-party carriers.
  • International orders may be subject to customs duties and taxes, which are the sole responsibility of the recipient.

Payment

Payment is required in full at the time of purchase. ALLFENIX accepts major credit and debit cards, PayPal, Afterpay, and other payment methods displayed at checkout. All transactions are processed securely.

Limitation of Liability

To the fullest extent permitted by law, ALLFENIX's liability for any claim arising out of or in connection with a Sale purchase is limited to the purchase price paid for the relevant item(s). ALLFENIX is not liable for any indirect, incidental, or consequential loss or damage.

Privacy

Personal information collected during the Sale is handled in accordance with the ALLFENIX Privacy Policy, available at allfenix.com. By purchasing, you consent to your information being used to process and fulfil your order and, where opted in, to receive marketing communications.

18. Win Your Order promotion

The following terms apply to the Win Your Order promotion run as part of the Sale.

Win Your Order Promotion summary

  • Promotion name: ALLFENIX Win Your Order, Moving Warehouse Sale 2026
  • Promoter: All Fenix Pty Ltd, ABN 46 607 982 829, 112 St Kilda Road, St Kilda, VIC 3182
  • Promotion period: 12:00pm AEST Monday 15 June 2026 to 5:00pm AEST Thursday 18 June 2026
  • Minimum order value: $150 AUD (order subtotal after any applied discount codes, before shipping and taxes)
  • Eligibility: Open to Australian residents aged 18 years or over with a valid Australian shipping address. Purchase required.
  • Draw date: 12:00pm AEST Monday 22 June 2026
  • Draw location: ALLFENIX office (St Kilda, VIC) or via verified video draw
  • Winners announced: Within 7 days of the draw, via ALLFENIX Instagram and email to winners
  • Prize: Five (5) prizes. Each prize is the AUD value of the winner's eligible order, up to a maximum of $500 AUD per prize, issued as ALLFENIX store credit. Total prize pool: $2,500 AUD.
  • T&Cs publish window: These Win Your Order terms are published on allfenix.com from 9:00am AEST Monday 15 June 2026 and remain live unchanged until the draw on Monday 22 June 2026.

18.2. How to enter

18.2.1. Purchase required. Every customer who places an eligible order on allfenix.com during the Promotion Period is automatically entered into the draw. Each eligible order = one (1) entry. No purchase, no entry.

18.2.2. Eligible order means an order placed on allfenix.com during the Promotion Period that:

(a) has an order subtotal of $150 AUD or more (after any applied discount codes, before shipping and taxes); and

(b) is not subsequently cancelled, fully refunded, or fully returned before the Draw Date.

18.3. Prize details

18.3.1. Each of the five winners will receive an ALLFENIX store credit equal to the AUD value of their eligible order at the time the order was placed, up to a maximum of $500 AUD per winner.

18.3.2. The store credit:

  • Expires twelve (12) months from issue
  • Is non-transferable, non-refundable, and not redeemable for cash
  • Can be used in a single transaction or split across multiple transactions
  • Can be applied to any product on allfenix.com (excluding gift cards)

18.3.3. Where a winner's eligible order has been partially returned or refunded prior to the Draw Date, the prize value is calculated on the remaining (kept) portion of the order, provided the remaining order value is $150 AUD or more. If the remaining order value falls below $150, the order is no longer eligible and a redraw will be conducted.

18.4. Draw and notification

18.4.1. The draw will be conducted by random selection from all eligible entries on Monday 22 June 2026 at 12:00pm AEST. The draw will be witnessed by at least one ALLFENIX staff member who is not the Promoter or related to any entrant, and a record will be retained.

18.4.2. Winners will be notified by email within seven (7) days of the draw using the email address associated with the winning entry. Winners will also be announced via ALLFENIX Instagram (@allfenix) within thirty (30) days of the draw.

18.4.3. If a winner cannot be contacted, does not respond within fourteen (14) days of notification, or is found to be ineligible, the prize will be redrawn from the remaining eligible entries.

18.5. Permits

This promotion is conducted as a trade promotion lottery. The total prize pool ($2,500 AUD) is below the permit thresholds in all Australian states and territories (the lowest is the Australian Capital Territory at $3,000 AUD; New South Wales requires a permit only for trade promotions exceeding $10,000 AUD). No permit is required.

18.6. General

18.6.1. ALLFENIX employees and their immediate families are not eligible to enter.

18.6.2. By entering, entrants agree to be bound by these terms and consent to ALLFENIX using their name (first name and surname initial) and the suburb of their shipping address for the purpose of announcing the winners on ALLFENIX channels.

18.6.3. ALLFENIX reserves the right to verify the validity of entries and to disqualify any entry that, in its sole discretion, is fraudulent, breaches these terms, or is otherwise improper.

18.6.4. ALLFENIX is not liable for any loss or damage suffered by entrants, including in respect of unredeemed or partially redeemed prizes.