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Returns & Exchanges

Although we hope you love all your items from All Fenix, we have a returns policy in place if you are not 100% happy with your purchase. 


Black Friday

During the Black Friday sale, we do not accept returns, exchanges, or issue refunds for any purchases unless the item is found to be faulty upon delivery. All sales during this period are considered final.

 

Conditions for returns

  1. Items must be returned within 30 days of receipt of your shipment
  2. All original tags must remain attached
  3. Items must be returned in original packaging
  4. Item(s) must be unworn, unwashed and returned in original condition (no make-up/deodorant stains).

Full price

Refund, exchange, or store credit available. 

Full priced items purchased using a discount code

Refund, exchange, or store credit available.

 

Sale items

Store credit or exchange only. No Refund.

Exchanges

Please complete the returns form, which clearly outlines your exchange. Please note, no exchange requests are held, if your exchange request is not available, our team will issue you with a store credit/refund (based on above conditions). 

Swimwear

All swimwear must be tried on wearing undergarments and returned in the original swimwear bag. The protective hygiene strip must remain in place and will not be accepted if removed or altered in any way. All swimwear pieces must be unworn, unwashed and have all tags attached.

Gift With Purchase (GWP) / Collaborations

If you receive a Gift with Purchase (GWP) from All Fenix or a collaboration and want to return your item for a full refund, the GWP will need to be returned. The GWP must be unopened, unused and in its original packaging to be able to receive a refund. If the gift with purchase is not returned, you will receive a store credit.

Bundles

If you want to return part of your bundle, you are only required to send back the item you would like to return. However, we can only offer a size exchange for the same item or a store credit for the amount you've paid for that item. 

If you wish to exchange individual item(s) purchased within a bundle, please fill out the returns form, clearly outlining your exchange request. Please note, no exchange requests are held, if your exchange request is not available, our team will issue you with a store credit.

Faulty items

We work hard to ensure all of our products are made to the highest quality. However, if you have a concern with a faulty or damaged item, please contact us at info@allfenix.com with a description and images of your product fault.

 

HOW TO RETURN

AUSTRALIAN RETURNS

REFUNDID

We’ve partnered with Refundid to offer you instant refunds on your returns!

Returns within Australia will incur a AUD $12.50 fee for the return label.

Please ensure you include a completed returns form within your parcel - you can print a copy below or handwrite the required information. 

To start a return with Refundid, enter your details below. If you don't want to use Refundid, simply select an alternative return outcome below:

Enter details below to get started

Click below to get started

Click below to get started

 

 Don't want to use Refundid? Click here to start your return. 

INTERNATIONAL RETURNS

Any international returns are at the expense of the customer. Please include our returns form and organise return shipping with your local courier. 

We recommend using a post service with a tracking number. We cannot be held liable for garments that are lost or damaged in the return process.

Return address:

All Fenix Returns
112 St Kilda Road,
ST KILDA VIC 3182
AUSTRALIA

Click to Download our Returns form