WE ARE STILL SHIPPING SAME DAY BEFORE 12PM AEST BUT THINGS AT AUSTRALIA POST ARE A LITTLE SLOWER THAN USUAL. FOR THE MOST UP TO DATE INFO CLICK HERE
WE APPRECIATE YOUR PATIENCE ♡♡

DOMESTIC (AUSTRALIA) DELAYS:

Delivery delays

There are delivery delays in our network due to:

  • reduction in air freight capacity and passenger flights
  • a significant increase in parcels volumes
  • hygiene and social distancing requirements in our network

Express Post delivery delays

As a result of technical issues experienced at the overnight freight terminal, all automated processing of Express Post parcels were impacted and we had to revert to manual processing.

All Express Post deliveries across Australia will be impacted, with delays for metro areas today and regional locations in the coming days.

We're making every effort to minimise the impact to customers and apologise for the inconvenience.  

 

INTERNATIONAL DELAYS:

Australia Post is experiencing international delivery delays in all destinations due to limited airline capacity and government restrictions as a result of COVID-19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible and clear backlog.

Please note: Australia Post has suspended its “Economy Air” international delivery service for parcels to all countries effective 3 April and until further notice.

 

PARCEL SERVICE IMPACTS

We're making every effort to meet delivery times, however, the changing nature of both airlinehaul capacity and delivery services in destination countries, regions and territories mean that these delivery estimates should be used as a guide only. Further delivery delays will occur with countries/cities in lockdown.

Express service will continue to receive priority despatch for all locations where air capacity is available. Please visit this page for suspension of services for this product to select countries. Signature on delivery for this service impacted in most destinations. 

Standard service delivery timeframes will vary due to limited air capacity and flight cancellations. Where necessary, alternative routing by sea mail for parcels will be used. We anticipate that some delays and/or changes will impact all countries where services are not suspended. Please view the below section on this page for a list of impacted countries.

Economy service is fully suspended due to flight cancellations, airport closures and the measures implemented to limit and reduce the spread of COVID-19. 

Please leave a minimum of 10 business days after the estimated delivery date below to raise queries on items travelling via air and 30 business days after the estimated delivery date for items travelling via sea.

For items sent between 25th March and 30th April, additional delivery delays on top of the below have occurred. We are working hard to process all items on hand and deliver them as soon as possible. Thank you for your patience.

 

Zone

Express

Standard

Zone 1

New Zealand

 

5-10 business days

 

8-15 business days

Zone 2

China

 

4-8 business days

 

7-10 business days

Zone 3

Japan

 

5-9 business days

 

8-12 business days

Korea

 

4-8 business days

 

7-10 business days

Singapore

 

4-8 business days

 

7-10 business days

Hong Kong

 

4-8 business days

 

7-10 business days

Indonesia

 

4-8 business days

 

7-10 business days

Malaysia

 

4-8 business days

 

7-10 business days

Zone 4

USA

 

11-20 business days

 

25-35 business days

Canada

 

Suspended

 

Seamail 30+ business days

Zone 5

Pacific Islands

 

Suspended

 

12-16 business days

Zone 6

UK

 

7-18 business days

 

12-20 business days

Ireland

 

7-18 business days

 

25-40 business days

Zone 7

Major Europe

 

7-18 business days

 

Seamail 30+ business days

Zone 8

See zones list

 

9-18 business days

 

Seamail 30+ business days

Zone 9

See zones list

 

9-18 business days

 

Seamail 30+ business days