WE ARE STILL SHIPPING SAME DAY BEFORE 12PM AEST BUT THINGS AT AUSTRALIA POST ARE A LITTLE SLOWER THAN USUAL. FOR THE MOST UP TO DATE INFO CLICK HERE
WE APPRECIATE YOUR PATIENCE ♡♡

DOMESTIC (AUSTRALIA) DELAYS:

Delivery delays

There are delivery delays in our network due to:

  • reduction in air freight capacity and passenger flights
  • a significant increase in parcels volumes
  • hygiene and social distancing requirements in our network

Express Post delivery delays

As a result of technical issues experienced at the overnight freight terminal, all automated processing of Express Post parcels were impacted and we had to revert to manual processing.

All Express Post deliveries across Australia will be impacted, with delays for metro areas today and regional locations in the coming days.

We're making every effort to minimise the impact to customers and apologise for the inconvenience.  

 

INTERNATIONAL DELAYS:

Australia Post is experiencing international delivery delays in all destinations due to limited airline capacity and government restrictions as a result of COVID-19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible and clear backlog.

 

PARCEL SERVICE IMPACTS

We're making every effort to meet delivery times, however, the changing nature of both airlinehaul capacity and delivery services in destination countries, regions and territories mean that these delivery estimates should be used as a guide only. Further delivery delays will occur with countries/cities in lockdown.

Express service will continue to receive priority despatch for all locations where air capacity is available. Please visit this page for suspension of services for this product to select countries. Signature on delivery for this service impacted in most destinations. 

Standard service delivery timeframes will vary due to limited air capacity and flight cancellations. Where necessary, alternative routing by sea mail for parcels will be used. We anticipate that some delays and/or changes will impact all countries where services are not suspended. Please view the below section on this page for a list of impacted countries.

Economy service is fully suspended due to flight cancellations, airport closures and the measures implemented to limit and reduce the spread of COVID-19. 

Please leave a minimum of 10 business days after the estimated delivery date below to raise queries on items travelling via air and 30 business days after the estimated delivery date for items travelling via sea.

For items sent between 25th March and 30th April, additional delivery delays on top of the below have occurred. We are working hard to process all items on hand and deliver them as soon as possible. Thank you for your patience.

 

Zone Country Courier1 Express Standard Economy Sea1

Zone 1:

New Zealand

New Zealand

 

2 business days

 

3-8 business days

 

6-12 business days

 

 

No

Zone 2:

China

China2

 

2 business days

 

6-15 business days

 

10-20 business days

 

 

No

Zone 3:

Rest of Asia

Hong Kong2, 4

 

2 business days

 

4-9 business days

 

12-19 business days

 

 

No
Indonesia2

 

2 business days

 

14-19 business days

 

17-25 business days

 

 

No
Japan3

 

2 business days

 

4-12 business days

 

8-18 business days

 

 

No
Korea2

 

2 business days

 

6-14 business days

 

10-20 business days

 

 

No
Malaysia2

 

2 business days

 

6-12 business days

 

7-17 business days

 

 

No
Singapore2

 

2 business days

 

3-6 business days

 

6-15 business days

 

 

No
Taiwan

 

2 business days

 

6-12 business days

 

7-17 business days

 

 

No
Thailand2

 

2 business days

 

7-13 business days

 

10-20 business days

 

 

No
Vietnam

 

2 business days

 

6-12 business days

 

7-17 business days

 

 

No

Zone 4:

USA & Canada

USA2

 

2 business days

 

7-15 business days

 

10-20 business days

 

 

No
Canada

 

2 business days

 

7-15 business days

 

10-20 business days

 

2-3 months

Zone 5:
Pacific Islands
Bangladesh

 

 

No

 

10-16 business days

 

12-18 business days

 

 

No
Brunei

 

 

No

 

10-16 business days

 

12-18 business days

 

 

No
Cook Islands

 

 

No

 

 

No

 

12-18 business days

 

 

No
Fiji

 

 

No

 

 

No

 

12-18 business days

 

 

No
Kiribati

 

 

No

 

10-16 business days

 

12-18 business days

 

 

No
Macao4

 

 

No

 

10-16 business days

 

12-18 business days

 

 

No
Micronesia

 

 

No

 

 

No

 

12-18 business days

 

 

No
Myanmar

 

 

No

 

10-16 business days

 

12-18 business days

 

 

No
Nauru

 

 

No

 

 

No

 

12-18 business days

 

 

No
New Caledonia

 

 

No

 

 

No

 

12-18 business days

 

 

No
Pakistan

 

 

No

 

10-16 business days

 

12-18 business days

 

 

No
Papua New Guinea

 

 

No

 

 

No

 

12-18 business days

 

 

No
Philippines

 

2 business days

 

10-16 business days

 

12-18 business days

 

 

No
Solomon Islands

 

 

No

 

 

No

 

12-18 business days

 

 

No
Sri Lanka

 

 

No

 

10-16 business days

 

12-18 business days

 

 

No
Timor Leste

 

 

No

 

 

No

 

12-18 business days

 

 

No
Tonga

 

 

No

 

 

No

 

12-18 business days

 

 

No
Vanuatu

 

 

No

 

 

No

 

12-18 business days

 

 

No

Zone 6:

UK & Ireland

UK2

 

2 business days

 

6-10 business days

 

9-15 business days

 

2-3 months

Ireland2, 3

 

2 business days

 

10-25 business days

 

12-25 business days

 

2-3 months

Zone 7:

Major Europe

France2

 

2 business days

 

7-13 business days

 

9-20 business days

 

2-3 months

Germany2

 

2 business days

 

7-13 business days

 

9-20 business days

 

2-3 months

Italy

 

2 business days

 

7-13 business days

 

9-20 business days

 

2-3 months

Netherlands2

 

2 business days

 

7-13 business days

 

9-20 business days

 

2-3 months

Norway

 

 

No

 

7-13 business days

 

9-20 business days

 

2-3 months

Spain2

 

 

No

 

7-13 business days

 

9-20 business days

 

2-3 months

Sweden2

 

 

No

 

7-13 business days

 

9-20 business days

 

2-3 months

Switzerland

 

2 business days

 

7-13 business days

 

9-20 business days

 

2-3 months

Protect the displaced

Provide humanitarian relief

Over 1 million Ukrainians have already crossed into neighbouring countries to flee military hostilities.

UNHCR is on the ground, providing immediate humanitarian support such as medicine, water, thermal blankets and cash relief.

They are setting up safe spaces for women and girls within Ukraine, and along the routes taken to enter Poland and other countries.

UNHCR is prepared for this conflict to escalate, provide protection and meet the needs of extraordinary numbers of displaced people during this incredibly difficult time.

Our Impact $ 10 = a thermal blanket (The UN Refugee Agency Australia for UNHCR Partnership)

Restore dignity and hope

Support flood-impacted communities

The floods that hit QLD and NSW have, for thousands of families, destroyed all they own. Over 50,000 people have been impacted.

Thread Together is a first responder to the relief effort and are already supporting those impacted, providing new essential clothing to women, men and children. Temporary clothing hubs are being set up, so people can choose clothing that is most appropriate to them.

Thread Together is working with the fashion industry and charity partners to ensure those affected are given new wardrobes - a first step in providing comfort and dignity during an immensely difficult time.

Our Impact $ 5 = a new wardrobe (Thread Together Partnership)

Urgent food relief

Support flood-impacted communities

Foodbank is providing urgent food relief to communities impacted by the floods in NSW and Queensland.

Foodbank already provides food relief to over 1 million Australians per month, yet now over 2 million Australians are experiencing food insecurity. COVID-19 has created huge demand for food relief that is outstripping supply.

Foodbank is delivering what is needed to communities during these extraordinary times.

Our Impact $ 1 = 2 meals (Food Bank Partnership)