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Waffle Crew Jumper details
Waffle Pant details:
Fabric composition: 65% Polyester / 35% Cotton
Care instructions: cold gentle wash in a protective wash bag. Dry flat in shade for best results
Although we hope you love all your items from us, we have a returns policy in place if you are not 100% happy with your purchase.
Refund and store credit available.
Refund and store credit available.
Store credit only. No Refund.
We issue store credits so you can choose your exchange item yourself once we receive your return.
All styles from a Set or Trio Kit must be returned. If a Set or Trio Kit is partially returned, then you will be charged the full amount for the individual item(s) that you decide to keep.
We work hard to ensure all of our products are made to the highest quality. However, if you have a concern with a faulty or damaged item, please contact us at firstname.lastname@example.org with a description and images of your product fault
If you received the free 35mm co camera for spending $150 and want to return your item for a full refund, the 35mm Co Camera will need to be returned unopened and in its original packaging to be able to provide you a refund.
Returns within Australia can be processed via our online portal for AUD $12.5. The portal will generate a return shipping label and direct you to your nearest postage facility. Please ensure you include a completed returns form within your parcel - you can print a copy below or handwrite the required information.
Click To Visit Online Returns Portal
Click To Download Returns Form
Any international returns are at the expense of the customer. Please include our returns form and organise return shipping with your local courier.
We recommend using a post service with a tracking number. We cannot be held liable for garments that are lost or damaged in the return process.
Return address: All Fenix Returns (Blackbear Fulfilment), 8 Paraweena Dr, Truganina VIC 3029, AUSTRALIA
Click to Download our Returns form
Where do you ship?
We ship worldwide.
Standard Shipping: Free Express Shipping OVER $100: Free Express Shipping UNDER $100: $9.95
Rest of world Standard Shipping: Free over $150 Express Shipping: $15
When orders shipped internationally reach your destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates. We cannot be held responsible for any possible custom duties, foreign taxes or other fees which may be enforced. These will remain the responsibility of the customer.
If you submit your order before 12pm (AEST), your order will be dispatched the same business working day. All orders will be shipped within 24 hours of submitting your purchase. During busy times and sale periods, this may take longer.
Australia Post Standard: 2-5 business days Australia Post Express: 1-2 business days International: please check your country time frame as this has changed due to Covid-19:
Once we have shipped your order, we will send you a tracking number so that you will be able to track the progress of your order.
Enter your tracking number here (http://auspost.com.au/track/track.html )
The set is fantastic. 100% cosy for children, cute, great sizing, amazing quality.
I am however disappointed, i purchased on mini opening week, the advertised promise of a free gift over $50 spend really made me purchase ( i spent over $100) no free gift was sent with my order.
I sent an email to praise the wonderful quality and design of the set, along with a mention of missing out on the gift. Only to be disappointed again by not ever receiving a reply at the very least