Returns and Exchanges
RETURN POLICY
Although we hope you love all your items from us, we have a returns policy in place if you are not 100% happy with your purchase.
CONDITIONS FOR RETURNS:
- Items must be returned within 30 days of receipt of your shipment
- All original tags must remain attached
- Items must be returned in original packaging
- Item(s) must be unworn, unwashed and returned in original condition (no make-up/deodorant stains).
FULL PRICE
Refund and store credit available.
FULL PRICED ITEMS PURCHASED USING A DISCOUNT CODE
Refund and store credit available.
SALE ITEM
Store credit only. No Refund.
EXCHANGE
We issue store credits so you can choose your exchange item yourself once we receive your return.
SETS OR TRIO KITS
All styles from a Set or Trio Kit must be returned. If a Set or Trio Kit is partially returned, then you will be charged the full amount for the individual item(s) that you decide to keep.
FAULTY ITEM
We work hard to ensure all of our products are made to the highest quality. However, if you have a concern with a faulty or damaged item, please contact us at info@allfenix.com with a description and images of your product fault
AUSTRALIAN RETURNS
Returns within Australia can be processed via our online portal for AUD $12.5. The portal will generate a return shipping label and direct you to your nearest postage facility. Please ensure you include a completed returns form within your parcel - you can print a copy below or handwrite the required information.
Click To Visit Online Returns Portal
Click To Download Returns Form
INTERNATIONAL RETURNS
Any international returns are at the expense of the customer. Please include our returns form and organise return shipping with your local courier.
We recommend using a post service with a tracking number. We cannot be held liable for garments that are lost or damaged in the return process.
Return address: All Fenix Returns (Blackbear Fulfilment),
8 Paraweena Dr, Truganina VIC 3029, AUSTRALIA
Click to Download our Returns form
We are so proud to have the opportunity to use our platform to support and give back to charities we feel passionate about.
$1 from every online purchase will be donated to one of three life-changing projects. You choose which charity your donation goes to. Together we can make a difference.
Thanks for your support,
Georgia (Co-founder/Creative Director) xxx
Protect the displaced
Provide humanitarian relief
Over 1 million Ukrainians have already crossed into neighbouring countries to flee military hostilities.
UNHCR is on the ground, providing immediate humanitarian support such as medicine, water, thermal blankets and cash relief.
They are setting up safe spaces for women and girls within Ukraine, and along the routes taken to enter Poland and other countries.
UNHCR is prepared for this conflict to escalate, provide protection and meet the needs of extraordinary numbers of displaced people during this incredibly difficult time.
Restore dignity and hope
Support flood-impacted communities
The floods that hit QLD and NSW have, for thousands of families, destroyed all they own. Over 50,000 people have been impacted.
Thread Together is a first responder to the relief effort and are already supporting those impacted, providing new essential clothing to women, men and children. Temporary clothing hubs are being set up, so people can choose clothing that is most appropriate to them.
Thread Together is working with the fashion industry and charity partners to ensure those affected are given new wardrobes - a first step in providing comfort and dignity during an immensely difficult time.
Urgent food relief
Support flood-impacted communities
Foodbank is providing urgent food relief to communities impacted by the floods in NSW and Queensland.
Foodbank already provides food relief to over 1 million Australians per month, yet now over 2 million Australians are experiencing food insecurity. COVID-19 has created huge demand for food relief that is outstripping supply.
Foodbank is delivering what is needed to communities during these extraordinary times.
