Return Policy
Although we hope you love all your items from us, we have a returns policy in place if you are not 100% happy with your purchase.
Conditions for returns
- Items must be returned within 30 days of receipt of your shipment
- All original tags must remain attached
- Items must be returned in original packaging
- Item(s) must be unworn, unwashed and returned in original condition (no make-up/deodorant stains).
Swim
We are happy to accept swim item returns, provided they are in the original condition. Unworn, unwashed and have all tags and liners attached.
Full Price
Refund and store credit available.
Full priced iteams purchased using a discount code
Refund and store credit available.
Sale item
Store credit only. No Refund.
Exchange
We issue store credits so you can choose your exchange item yourself once we receive your return.
Sets or trio kits
All styles from a Set or Trio Kit must be returned. If a Set or Trio Kit is partially returned, then you will be charged the full amount for the individual item(s) that you decide to keep.
Faulty item
We work hard to ensure all of our products are made to the highest quality. However, if you have a concern with a faulty or damaged item, please contact us at info@allfenix.com with a description and images of your product fault
35mm CO collab
If you received the free 35mm co camera for spending $150 and want to return your item for a full refund, the 35mm Co Camera will need to be returned unopened and in its original packaging to be able to provide you a refund.
Austalian Returns
Returns within Australia can be processed via our online portal for AUD $12.5. The portal will generate a return shipping label and direct you to your nearest postage facility. Please ensure you include a completed returns form within your parcel - you can print a copy below or handwrite the required information.
Click To Visit Online Returns Portal
Click To Download Returns Form
International Returns
Any international returns are at the expense of the customer. Please include our returns form and organise return shipping with your local courier.
We recommend using a post service with a tracking number. We cannot be held liable for garments that are lost or damaged in the return process.
Return address: All Fenix Returns (Blackbear Fulfilment),
8 Paraweena Dr, Truganina VIC 3029, AUSTRALIA
Click to Download our Returns form
