RETURN POLICY
Although we hope you love all your items from us, we have a returns policy in place if you are not 100% happy with your purchase.
CONDITIONS FOR RETURNS:
- Items must be returned within 30 days of receipt of your shipment
- All original tags must remain attached
- Items must be returned in original packaging
- Item(s) must be unworn, unwashed and returned in original condition (no make-up/deodorant stains).
FULL PRICE
Refund and store credit available.
FULL PRICED ITEMS PURCHASED USING A DISCOUNT CODE
Refund and store credit available.
SALE ITEM
Store credit only. No Refund.
EXCHANGE
We issue store credits so you can choose your exchange item yourself once we receive your return.
SETS OR TRIO KITS
All styles from a Set or Trio Kit must be returned. If a Set or Trio Kit is partially returned, then you will be charged the full amount for the individual item(s) that you decide to keep.
FAULTY ITEM
We work hard to ensure all of our products are made to the highest quality. However, if you have a concern with a faulty or damaged item, please contact us at info@allfenix.com with a description and images of your product fault
AUSTRALIAN RETURNS
Returns within Australia can be processed via our online portal for AUD $12.5. The portal will generate a return shipping label and direct you to your nearest postage facility. Please ensure you include a completed returns form within your parcel - you can print a copy below or handwrite the required information.
Click To Visit Online Returns Portal
Click To Download Returns Form
INTERNATIONAL RETURNS
Any international returns are at the expense of the customer. Please include our returns form and organise return shipping with your local courier.
We recommend using a post service with a tracking number. We cannot be held liable for garments that are lost or damaged in the return process.
Return address: All Fenix Returns (Blackbear Fulfilment),
8 Paraweena Dr, Truganina VIC 3029, AUSTRALIA
Click to Download our Returns form
Where do you ship?
We ship worldwide.
How much does shipping cost?
Australia
Standard Shipping:
Free
Express Shipping OVER $100:
Free
Express Shipping UNDER $100:
$9.95
Rest of world
Standard Shipping: Free over
$150
Express Shipping:
$15
Customs duties / foreign taxes
When orders shipped internationally reach your destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates. We cannot be held responsible for any possible custom duties, foreign taxes or other fees which may be enforced. These will remain the responsibility of the customer.
When will my order be shipped?
If you submit your order before 12pm (AEST), your order will be dispatched the same business working day. All orders will be shipped within 24 hours of submitting your purchase. During busy times and sale periods, this may take longer.
How long does delivery take?
Australia Post Standard: 2-5 business days
Australia Post Express: 1-2 business days
International: please check your country time frame as this has changed due to Covid-19:
https://auspost.com.au/service-updates/international-delivery-updates
Has my order been shipped yet?
Once we have shipped your order, we will send you a tracking number so that you will be able to track the progress of your order.
How can I track my order?
Enter your tracking number here (http://auspost.com.au/track/track.html )
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