Although we hope you love all your items from us, we have a returns policy in place if you are not 100% happy with your purchase.
Return Policy
CONDITIONS FOR RETURNS:
- Items must be returned within 30 days of receipt of your shipment
- All original tags must remain attached
- Items must be returned in original packaging
- Item(s) must be unworn, unwashed and returned in original condition
FULL PRICE: Refund and store credit available.
FULL PRICED ITEMS PURCHASED USING A DISCOUNT CODE UP TO 10%: Refund and store credit available.
SALE / DISCOUNT (any item purchased on sale or bought with a discount code over 10%) : Store credit only. Discount or sale prices greater than 10% are not eligible for a refund.
EXCHANGE: We issue store credits so you can choose your exchange item yourself once we receive your return.
FAQ
What is your returns policy?
Although we hope you love all your items from us, we have a returns policy in place if you are not 100% happy with your purchase.
FULL PRICE: Refund and store credit available.
FULL PRICED ITEMS PURCHASED USING A DISCOUNT CODE UP TO 10%: Refund and store credit available.
SALE / DISCOUNT (any item purchased on sale or bought with a discount code over 10%) : Store credit only. Discount or sale prices greater than 10% are not eligible for a refund.
EXCHANGE: We issue store credits so you can choose your exchange item yourself once we receive your return.
IMPORTANT NOTE: We do not cover the cost of return postage, taxes or insurance. We recommend using a post service with a tracking number. We cannot be held liable for garments that are lost or damaged in the return process.
CONDITIONS FOR RETURN:
- Items must be returned within 30 days of receipt of your shipment
- All original tags must remain attached
- Items must be returned in original packaging
- Item(s) must be unworn, unwashed and returned in original condition
How do I lodge a return?
To return an item, click here
How long until my return is processed?
Our warehouse processes returns every Monday. As soon as our warehouse receives your return, we will start processing it - please note that it can take up to 5 business days for us to finalise your return from the day we receive the item back. As soon as it’s processed, you will receive an automated email.
Refunds: Please allow up to 7 business days for the funds to clear into your account.
Store Credits: Issued and emailed to you as soon as your return has been finalised.
Do I need to pay for return postage?
Yes. We do not cover the cost of return postage, taxes or insurance. We recommend using a post service with a tracking number. We cannot be held liable for garments that are lost or damaged in the return process.
What is your exchange policy?
For any exchanges, we issue a store credit so you can choose your exchange item yourself once we receive your return(s).
Please note* store credits do not have an expiry.
Where do I return my item?
Once you’ve processed your return request online, we will send through instructions on where to send your item back to.
We recommend using a post service with a tracking number. We cannot be held liable for garments that are lost or damaged in the return process.
What do I do if my product is faulty?
We work hard to ensure all of our products are made to the highest quality. However if you have a concern with a faulty or damaged item, please contact us at info@allfenix.com with a description and images of your product fault.
What items are non-refundable?
- Gift cards
- Discounted items
- Sale items
- Store credits
Shipping
Where do you ship?
We ship worldwide.
How much does shipping cost?
AUSTRALIA
Domestic Standard Shipping OVER $50: Free
Domestic Express Shipping OVER $150: Free
Domestic Standard Shipping UNDER $50: $4.95
Domestic Express Shipping UNDER $150: $9.95
REST OF WORLD
Standard Shipping: Free over $200
Express Shipping: $15
Please note: Due to Covid-19 delays, we highly suggest using our express shipping option for international orders as there have been long delays with standard international shipping.
I haven't received my order yet
Due to COVID-19, there may be delays on shipments. For more information regarding delayed shipments, please refer to the Australia Post website for daily updates. For more information, please go to: https://auspost.com.au/about-us/news-media/important-updates/coronavirus
For international orders, estimated delivery timeframes exclude any time in customs and delays due to reasons outside of our control.
Customs duties / foreign taxes
When orders shipped internationally reach your destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates. We cannot be held responsible for any possible custom duties, foreign taxes or other fees which may be enforced. These will remain the responsibility of the customer.
When will my order be shipped?
If you submit your order before 12pm (AEST), your order will be dispatched the same business working day. All orders will be shipped within 24 hours of submitting your purchase. During busy times and sale periods, this may take longer.
How long does delivery take?
Australia Post Standard: 2-5 business days
Australia Post Express: 1-2 business days
International: please check your country time frame as this has changed due to Covid-19:
https://auspost.com.au/service-updates/international-delivery-updates
Has my order been shipped yet?
Once we have shipped your order, we will send you a tracking number so that you will be able to track the progress of your order.
How can I track my order?
Enter your tracking number here (http://auspost.com.au/track/track.html )