WHERE DO YOU SHIP?

We ship worldwide. However due to Covid-19, shipments to some countries have been suspended. Please click here to see the list of suspended countries. We apologise for this inconvenience!

HOW MUCH DOES SHIPPING COST?

AUSTRALIA
- Domestic Standard Shipping OVER $50: Free
- Domestic Express Shipping OVER $150: Free
- Domestic Standard Shipping UNDER $50: $4.95
- Domestic Express Shipping UNDER $150: $9.95

REST OF WORLD
 International Standard Shipping ($100.00 and up): Free
 International Standard Shipping ($0.00 – $99.00): $19.95
- Express Shipping: $15 

Zone

Express

Standard

Zone 1

New Zealand

 

10-18 business days

 

18-25 business days

Zone 2

China

 

4-8 business days

 

7-14 business days

Zone 3

Japan

 

5-9 business days

 

8-12 business days

Korea

 

4-8 business days

 

7-10 business days

Singapore

 

4-8 business days

 

7-10 business days

Hong Kong

 

4-8 business days

 

7-10 business days

Indonesia

 

4-8 business days

 

7-10 business days

Malaysia

 

4-8 business days

 

7-10 business days

Thailand

 

5-9 business days

 

8-12 business days

Zone 4

USA

 

15-20 business days

 

25-35 business days

Canada

 

Suspended

 

Seamail 40-60 business days

Zone 5

Pacific Islands

 

Suspended

 

12-16 business days

Zone 6

UK

 

7-18 business days

 

12-20 business days

Ireland

 

7-18 business days

 

Seamail 25-40 business days

Zone 7

Major Europe

 

7-18 business days

 

Seamail 40-60 business days

Zone 8

See zones list

 

9-18 business days

 

Seamail 30+ business days

Zone 9

See zones list

 

9-18 business days

 

Seamail 30+ business days

 

For international orders, estimated delivery timeframes exclude any time in customs and delays due to reasons outside of our control. When orders shipped internationally reach your destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates. We cannot be held responsible for any possible custom duties, foreign taxes or other fees which may be enforced. These will remain the responsibility of the customer. 

HAS MY ORDER BEEN SHIPPED YET?

Once we have shipped your order, we will send you a tracking number so that you will be able to track the progress of your order.

HOW CAN I TRACK MY ORDER?

Enter your tracking number here (http://auspost.com.au/track/track.html )

WHEN WILL MY ORDER BE SHIPPED?

If you submit your order before 12pm (AEST), your order will be dispatched the same business working day. All orders will be shipped within 24 hours of submitting your purchase. During busy times and sale periods, this may take longer.

HOW LONG DOES DELIVERY TAKE?

PLEASE NOTE: Due to COVID-19, there may be delays on shipments. For more information regarding delayed shipments, please refer to the Australia Post website for daily updates.

For more information, please go to:

https://auspost.com.au/about-us/news-media/important-updates/coronavirus 

If your parcel is delayed, please speak with a representative from Australia Post.