How do I change something in my order?

As our warehouse processes orders quickly, we cannot always guarantee changes after an order has been processed. Please reach out to info@allfenix.com as soon as possible if you do need to make a change and we can do our best to assist!

What payment methods do you accept online?

We accept payments via credit/debit card (Visa and Mastercard), American Express, Paypal, Afterpay, Apple Pay & Google Pay.

Please note* Afterpay is available for Australian customers only

Can i cancel my order?

Unfortunately we are unable to cancel online orders once they have been placed.

How long is my gift voucher/store credit valid for?

There is no expiry for any gift vouchers or store credits.

Is my personal information kept private?

Yes. We are committed to protecting your privacy and respect and uphold your rights under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). We ensure that we will take all necessary and reasonable steps to comply with the APPs and to deal with inquiries or complaints from individuals about its compliance with the APPs.

What items are non-refundable?

  • Gift cards
  • Discounted items
  • Sale items
  • Store credits