Return Policy

Although we hope you love all your items from us, we have a returns policy in place if you are not 100% happy with your purchase.

 

CONDITIONS FOR RETURNS:

  1. Items must be returned within 30 days of receipt of your shipment
  2. All original tags must remain attached
  3. Items must be returned in original packaging
  4. Item(s) must be unworn, unwashed and returned in original condition (no make-up/deodorant stains).

 

RETURNS POLICY:

FULL PRICE

Refund and store credit available.

FULL PRICED ITEMS PURCHASED USING A DISCOUNT CODE

Refund and store credit available.

SALE ITEM

Store credit only. No Refund.

EXCHANGE 

We issue store credits so you can choose your exchange item yourself once we receive your return.

SETS OR TRIO KITS 

All styles from a Set or Trio Kit must be returned. If a Set or Trio Kit is partially returned, then you will be charged the full amount for the individual item(s) that you decide to keep.

FAULTY ITEM

We work hard to ensure all of our products are made to the highest quality. However, if you have a concern with a faulty or damaged item, please contact us at info@allfenix.com with a description and images of your product fault


AUSTRALIAN RETURNS

Returns within Australia can be processed via our online portal for AUD $12.5. The portal will generate a return shipping label and direct you to your nearest postage facility. Please ensure you include a completed returns form within your parcel - you can print a copy below or handwrite the required information. 

Click To Visit Online Returns Portal

Click To Download Returns Form

 

INTERNATIONAL RETURNS

Any international returns are at the expense of the customer. Please include our returns form and organise return shipping with your local courier. 

We recommend using a post service with a tracking number. We cannot be held liable for garments that are lost or damaged in the return process.

Return address: All Fenix Returns (Blackbear Fulfilment),
8 Paraweena Dr, Truganina VIC 3029, AUSTRALIA

 

Click to Download our Returns form