For international orders, estimated delivery timeframes exclude any time in customs and delays due to reasons outside of our control. When orders shipped internationally reach your destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates. We cannot be held responsible for any possible custom duties, foreign taxes or other fees which may be enforced. These will remain the responsibility of the customer.
HAS MY ORDER BEEN SHIPPED YET?
Once we have shipped your order, we will send you a tracking number so that you will be able to track the progress of your order.
If you submit your order before 12pm (AEST), your order will be dispatched the same business working day. All orders will be shipped within 24 hours of submitting your purchase. During busy times and sale periods, this may take longer.
HOW LONG DOES DELIVERY TAKE?
PLEASE NOTE: Due to COVID-19, there may be delays on shipments. For more information regarding delayed shipments, please refer to the Australia Post website for daily updates.
Although we hope you love all your items from us, we have a returns policy in place if you are not 100% happy with your purchase.
We will provide a full refund, size exchange or credit note for all full price items that adhere to the below conditions.
For sale & promotional items, we offer exchange or store credit only. Store credits cannot be used in conjunction with any other discount codes.
Please note: We do not cover the cost of return postage, taxes or insurance. We recommend using a post service with a tracking number. We cannot be held liable for garments that are lost or damaged in the return process.
CONDITIONS FOR RETURNS:
Items must be returned within 30 days of receipt of your shipment
All original tags must remain attached
Items must be returned in original packaging
Item(s) must be unworn, unwashed and returned in original condition
All exchanges are subject to availability.
Unfortunately we do not accept exchanges for international orders. If you would like to return your item(s) please do so for a refund and place a new order.